We can't wait for you to receive your new hat. You will be receiving your new hat via Canada Post if you live within Canada. If you don't - and you have ordered from us and you reside in the USA your package will arrive via USPS. Each item will be a flat rate fee, which will be dependent on what size of hat or hats you chosen, either $10 CAD, $20 CAD, $30 CAD and $40 CAD for the largest of hats.
If for any reason you are not satisfied, you may return your online purchase within 30 days for an exchange or store credit. The store credit will work both in our physical store and your on-line hatshop.ca account.
All returned products must be sent using a tracked shipping method, with a copy of your original receipt enclosed. All products must be unworn and in original condition with all the tags attached.
Please allow a minimum of 7 days for your return to be processed. Prior to returning an item, please call or email to obtain a Return Authorization code (RA).
Please note that any item without a Return Authorization (RA) code will not be accepted.
All sale items are Final Sale and may not be returned.
All fascinators are Final Sale items and may not be returned.